TERMS AND PRIVACY
Welcome to the Online Shop athenshouse.gr. The company information is called Athens House S.M.P.C. VAT Registration Number 800711832 based on 62 Sirakouson Str, 11142, Athens, Greece
The pictures of the products are indicative. Moreover, with regard to the characteristics and descriptions of the products from our partners or suppliers, athenshouse.gr is relieved of any liability with regard to the validity of their contents.
The product for sale
The characteristics of the products for sale are available and you can find them by following the “search instructions” on athenshouse.gr and select the name of the corresponding product.
The prices mentioned on the website are in Euros and include all taxes (24% VAT), excluding shipping costs and any other costs derived from customs clearance which are subject to be paid by the Customer. The customer undertakes the shipping costs which are displayed during the order and invoiced at the end of the order in addition to the price of the selected products. Athenshouse.gr reserves the right to modify the prices of products on this site at any time. However we pledge to apply the prices listed on the site at the time of your order.
Note that we execute your order depending on our products available in stock, and that the availability of the products is indicative. If any of our products are not in stock, we are committed to communicate with you via email within 3 working days from the date of your order, informing you about the period within which the product will be delivered or about the complete lack of any specific product.
Athenshouse.gr puts at your disposal the following payment methods:
By credit or debit card
The on-line payment by credit or debit card is performed via the security system "Secure Socket Layer" to ensure the encoding (encrypting) of your bank details on the network via the secured environment of Braintree, a Paypal Company
Athenshouse.gr ensures the safety and the integrity of the data it collects about users of the website and therefore takes the necessary measures to protect the personal information that you provide in any way. These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. If the user chooses to pay by credit card, the credit card transactions are made with the security system of Braintree, a Paypal company.
Athenshouse.gr has a mechanism to cancel an order (in whole or in part) that has been registered. For any cancellation of order (complete or partial) you will have to send an e-mail to firstname.lastname@example.org. This feature is provided, if the e-mail received by us in working days at the latest by 14:00 and by the time we inform you about the shipment of your order and no more than 1 business day after the order has been placed.
When the customer accepts the products, has to check if they correspond to the original order. It is also required to test the purchased product without removing the price tags to make sure that the product meets the order. (Otherwise it is considered that the product is not in the same condition as delivered and not accepted for return).
When you decide that you want to change a product, you have to notify us immediately by email to or by phone at +302168003425 , informing us if you want a change in number and / or color, or replace the product with a new one from our website. The data you should give us beyond name is the number of orders and the code of the product you want to change.
Prerequisite to return any product is the existence of the original receipt. If the product is not accompanied by the receipt of the purchase, the change can not be accepted.
To accept replacing the products, they must: not be used and / or worn, not be washed, altered or suffered any kind of damage. Do not remove the price tag or any tags, and do not damage the packaging (shoes, shirts, shampoos etc) which is part of the product. In case of returning shoes, the original package of the designer should accompany the shoes, and not another. The box of the shoes is not a shipping container. For this reason you should not glue labels or packing tape over it. For hygiene reasons, lingerie and swimwear cannot be returned. Accessories like scarves, bags, belts, ties, jewelry etc cannot be returned too.
The shipping of the product must be made within 5 working days of receipt, without any charge. Note that the shipping must be carried out exclusively by the DHL charging Athenshouse.
- The return shipping address for products is: Athens House, Sirakouson 62, 11142, Athens, Greece.
If the customer has chosen the new product and has inform us and if the product is available, and product is of equal or greater value of the product of the original purchase, we send the new product to the address given to us by registering, within 5 working days and paying the costs.
If there is difference in the price of the new product, the payment be made in one way: through bank deposit / MC i-ban: GR2801404360436002002006307, ALPHA BANK. The customer should sent by mail (email@example.com) the receipt of the payment.
In case of a second or third product return the customer haw to pay the cost of the delivery of the new products.
If you are not satisfied after that, you have the right to buy whatever you want at any time within a period of six months from the original date of purchase (excluding periods of special deals and discounts), after consultation with the Athenshouse.
Refunds will only be accepted if the client follows the steps above and have not been pleased.
RETURN POLICY of Defective products.
Athenshouse must pack all products in the best possible way to reach their destination without damage. If the client receives a product that has been severely damaged in the package and that has affected the product, it is considered as a defective product and should be replaced.
A product is considered as a defective product when there is a proven and obvious manufacturing fault. The products that are damaged by wear and tear after a month of purchase are not considered as defective products. The customer is also obliged to follow the washing instructions listed on the tag inside the clothes. Failing to follow these washing rules is not our responsibility.
If you determine any of the above problems, you should contact us directly by e-mail (firstname.lastname@example.org) or by telephone at +302168003425, and Athenshouse has to replace the defective product with a new same if available or another chosen by the customer.
Note that in case of disagreement on the defect, Athenshouse has the right to return the products to the manufacturer for inspection, to determine whether the defect is structural or not. This course requires about 10 - 15 working days. Nevertheless Athenshouse will try to serve and inform the customer of this process as soon as possible.
Shipping and billing processes are the same as described above.
Athenshouse.gr is not responsible for delays in performance (including delivery) due to circumstances that are not attributable to the fault of athenshouse.gr or due to force majeure and shall be entitled to an extension of time for execution. Examples could include strikes, terrorist acts, war, problems of supplier / transport / production, currency fluctuations, governmental or regulatory action and natural disasters. If this lasts more than 2 months, this Agreement may be terminated by either party without compensation.