Product Return Policy

1. Product Return and Change Policy

When the customer accepts the products, has to check if they correspond to the original order. It is also required to test the purchased product without removing the price tags to make sure that the product meets the order. (Otherwise it is considered that the product is not in the same condition as delivered and not accepted for return).

 

When you decide that you want to change a product, you have to notify us immediately by email to info@athenshouse.gr or by phone at +302168003425, informing us if you want a change in number and / or color, or replace the product with a new one from our website. The data you should give us besides the name is the number of orders and the code of the product you want to change.

 

Prerequisite to return any product is the existence of the original receipt. If the product is not accompanied by the receipt of the purchase, the change can not be accepted.

 

To accept replacing the products, they must: not be used and / or worn, not be washed, altered or suffered any kind of damage. Do not remove the price tag or any tags, and do not damage the packaging (belts, shoes, bags, accessories, shirts) which is part of the product. In case of returning shoes, the original package of the designer should accompany the shoes, and not another. The box of the shoes is not a shipping container. For this reason, you should not glue labels or packing tape over it. The lingerie and swimwear are tested over the underwear for hygiene reasons, so you should not remove the transparent protective films.

 

The shipping of the product must be made within 5 working days of receipt, without any charge. Note that the shipping must be carried out exclusively by the DHL charging Athens House SMPC.

 

The return shipping address for products is: Athens House, 62 Sirakouson Str, 11142, Athens, Greece

 

In case the customer has chosen the new product,  has to inform us in advance via email (info@athenshouse.gr) in order to complete the change of product. The requirements are the following:

 

The availability of the new product

 

If there is difference in the price of the new product, the payment be made in one way: cash through bank deposit / MC i-ban: GR2801404360436002002006307, ALPHA BANK. The customer should sent by mail (info@athenshouse.gr) the receipt of the payment.

 

In case of a second or third product return the customer how to pay the cost of the delivery of the new products.

 

If you are not satisfied after that, you have the right to buy whatever you want at any time within a period of two months from the original date of purchase (excluding periods of special deals and discounts), after consultation with the athenshouse.gr.

 

Refunds will only be accepted if the client follows the steps above and have not been pleased.)

 

If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to withdraw from the purchase within fourteen (14) days from the date on which you received the product, by filling correctly the Return Form* and sending it directly to our email (info@athenshouse.gr).

 

If the above requirements are met, we send the new product to the address given to us by registering, within 10 - 15 working days and paying the costs.

 

2. RETURN POLICY of Defective products

Athens House must pack all products in the best possible way to reach their destination without damage. If the client receives a product that has been severely damaged in the package and that has affected the product, it is considered as a defective product and should be replaced.

 

A product is considered as a defective product when there is a proven and obvious manufacturing fault. The products that are damaged by wear and tear after a month of purchase are not considered as defective products. The customer is also obliged to follow the washing instructions listed on the tag inside the clothes. Failing to follow these washing rules is not our responsibility.

 

If you determine any of the above problems, you should contact us directly by e-mail (info@athenshouse.gr) or by telephone at +302168003425, and Athens House has to replace the defective product with a new one if available or another chosen by the customer.

 

Note that in case of disagreement on the defect, Athens House has the right to return the products to the manufacturer for inspection, to determine whether the defect is structural or not. This course requires about 10 - 15 working days. Nevertheless Athens House will try to serve and inform the customer of this process as soon as possible.

 

Shipping and billing procedures are the same as described above.

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